 We primarily utilize UPS Services and offer UPS Ground, UPS 2nd Day Air and UPS Next Day Air.
* UPS Next-Day-Air orders shipped Friday will arrive the following Monday
* UPS Saturday delivery is only available in certain areas, and only on Next Day Air orders. A $25 UPS surcharge applies. Please call us if you wish to add this service to your Next Day Air order.
* UPS does not deliver to a Post Office Box.
Can I use my own shipper?
No, we do not ship using Third Party Billing, or using your shipper account based on the possibility of fraud that becomes charged back to us from the shipper. Also because some of our drop ship vendors will bill only our shipping account and cannot accommodate third party billings.
How Long does it take to receive my items?
UPS Ground service delivers in 1-6 business days within the United States. Our locations allow us to reach 70% of America's population within 2 days, on average. Some items on your order may ship from multiple locations throughout the continental United States in order to deliver all items as fast as possible to you. Over 90% of orders placed by noon will ship the same day. Larger items, larger orders, or scarce items may require an extra day or two of processing time.
How will I know when my Order Ships?
When the item ships, you will receive an email sent from SuppliesOne.com or from UPS.com (Quantum View) - Please adjust your spam settings necessary to allow emails from us. You will be sent this email within 24 hrs of the items shipment (M-F). This email will contain your tracking number from either UPS or FedEx.
Some of our sent emails end up in our customer's "Spam" or "Junk" folder," please add SuppliesOne.com to your contact list!
You can also check your Order Status Online - Login with your email and password that was used to place the order. If you forgot this password you can have it emailed to you. If you forgot your email, send us an email and we'll dig it up for you. Your online account information will show order history, billing/shipping addresses, and tracking numbers. Please allow 24-48 hrs after ordering for tracking numbers to be obtained and sent from our many shipment locations and updated to the web server for your access.
What about Split Shipments? - Additional Rates Apply
We strive to ship all orders in one shipment, however this is not always possible. Our shopping cart calculates ship cost as though your order will ship in one box. When we have to pay UPS another shipping fee, these additional costs are passed on to our customers. Additional shipments may incur additional shipping costs if we cannot source all items from one location. Returns:
Please email our RMA department or call us to get an RMA number.
RMA numbers expire after 2 weeks. Please have your shipment in before then.
Shipping rates are non-refundable. You will be required to pay for shipping back to us.
Items need to be in original packaging for returns.
|
